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Privacy Policy

At Riffles / RifleSTVM, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

1.1 Personal Information

When you place an order, register, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address

1.2 Order & Transaction Information

  • Products purchased
  • Order number and order history
  • Payment status and transaction reference IDs

⚠️ Note: We do not store your credit/debit card details, CVV, or banking credentials. All payments are processed through secure third-party payment gateways.

1.3 Technical & Usage Information

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and website interaction data

This information helps us understand user behavior and improve website performance.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process, confirm, and deliver your orders
  • To communicate order status, shipping updates, and service notifications
  • To provide customer support and respond to inquiries
  • To improve our website, products, and user experience
  • To prevent fraud and ensure transaction security
  • To comply with applicable laws, regulations, and legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Data Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

  • Secure servers and encrypted connections (SSL)
  • Restricted access to personal data
  • Secure third-party payment gateways for transactions

While we strive to protect your data, no online transmission or storage method is 100% secure. Therefore, absolute security cannot be guaranteed.

4. Sharing of Information

We may share limited personal information only with trusted third parties for essential services such as:

  • Payment processing providers
  • Courier and logistics partners for order delivery
  • Website analytics and performance monitoring tools

All third-party service providers are required to maintain confidentiality and use the data solely for providing their services.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Remember preferences
  • Analyze website traffic and performance

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features and functionality.

6. User Rights & Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction or updating of inaccurate data
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of promotional or marketing communications

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, or regulatory requirements
  • Resolve disputes and enforce agreements

Once no longer required, data is securely deleted or anonymized.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Users are encouraged to review their respective privacy policies.

10. Policy Updates

Riffles reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes will be effective immediately upon posting on this page with a revised effective date.

11. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

📧 Email: riflestvm@gmail.com
📞 Phone / WhatsApp: +91 99466 01441

📍 Address:
Rifles TVM
Thiruvananthapuram District Rifle Association
TC-27/2747, Paris Road, Thycaud
Thiruvananthapuram – 695014
Kerala, India

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